Updated 25 October 2026
Refunds & Cancellation
Trackroom Free remains available. In Indonesia, you can pay for Pro once through Kasera Pay (QRIS or Virtual Account) or choose an automatically renewing card subscription through Dodo. Elsewhere, Dodo processes Pro checkout.
First Pro purchase
You may request a full refund within 14 days of your first successful Pro payment. Email support@trackroom.app from your account address and include the payment receipt or transaction reference. Do not send card numbers or passwords. This first-purchase window does not restart on renewal.
Cancellation
You may request cancellation at any time by emailing support@trackroom.app from your account address. Cancellation stops future renewals after it is confirmed. Paid access continues until the end of the current billing period unless the subscription is refunded or applicable law requires otherwise. Kasera Pay payments do not renew automatically, so no cancellation is needed to stop a future Kasera payment.
Renewals and exceptions
Later renewal charges are generally not refundable after the first-purchase window. Contact support promptly about duplicate, mistaken, or unauthorized charges. We will apply any additional refund rights required by applicable law. Payment processing and the time for funds to appear are handled by the payment provider and your payment method. Kasera Pay QRIS and Virtual Account refunds, when approved, are returned manually by Trackroom by bank transfer; they cannot be reversed through Kasera.
Questions about this policy? Email support@trackroom.app.