Updated 25 October 2026
Terms of Service
These terms describe how businesses may use Trackroom to share progress with their customers.
The service
Trackroom lets a business create workflows and tracking pages, post progress updates, and share private customer links. Customers can view a shared page without creating an account. Trackroom does not perform the underlying repair, order, or service, and does not collect payment from the business's customers.
Accounts and content
You are responsible for your account, your team's access, and the accuracy and legality of the information you publish. Only upload information and files you have the right to use and share. Do not use Trackroom for unlawful content, spam, or unauthorized access to another person's data.
Customer links
Anyone with an active customer link may be able to view the information you mark as customer-visible. You can add a PIN, rotate or disable the link, and delete a tracking. Share links and PINs carefully; do not treat a private link as a substitute for permission to disclose sensitive information.
Plans and payments
Free has a monthly limit on newly created trackings and defined storage limits; see Pricing for current allowances. Pro offers monthly and yearly billing. In Indonesia, Kasera Pay offers QRIS and Virtual Account as one-time payments; Pro access lasts for the purchased period and renewal requires another manual payment. Dodo monthly and yearly subscriptions renew each month or every 12 months until cancelled. Prices depend on your billing country and are shown on Pricing. Dodo shows the final price, billing country, tax, and renewal terms before payment. Contact support@trackroom.app to request cancellation; paid access lasts until the end of the current paid period unless refunded.
Availability and changes
We work to keep Trackroom available and secure, but may interrupt access for maintenance or to address abuse or security problems. We may update these terms as the service changes and will publish the updated date here. Contact us before continuing to use the service if a change raises a concern.
Questions about this policy? Email support@trackroom.app.